Data problems hit O2 mobile network

BY KITNES - Dec 06, 2018 at 10:00am 100

Up to 32 million mobile phone users in the UK have lost their data services after the O2 network suffered problems.

Users across the country have been unable to access the internet without a wi-fi connection.

Many users took to Twitter to complain about the difficulties, which were first reported at about 05:30.

An O2 spokesperson said: "One of our third-party suppliers has identified a global software issue in their system which has impacted us."

The spokesperson added: "We believe other mobile operators around the world are also affected. Our technical teams are working with their teams to ensure this is fixed as quickly as possible.

"We'd encourage our customers to use wi-fi wherever they can and we apologise for the inconvenience caused."

Voice calls are unaffected by the problem.

The outage is having knock-on effects for other services that rely on the O2 network, including Transport for London's electronic timetable service at bus stops, which has stopped working.

O2 is the second-largest mobile network in the country, behind EE.

It has 25 million direct customers, but also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks.

Once those are taken into account, up to 32 million customers are affected.

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